shipping-policy

1. Shipping Locations: We offer shipping to [list of countries/regions]. At the moment, we do not ship to the following locations: [list of exclusions if any].

2. Processing Time: Orders are typically processed within [X] business days after receipt of payment. Please note that orders placed on weekends or holidays will be processed on the next available business day.

3. Shipping Methods and Delivery Time: We offer the following shipping methods: Standard Shipping: Estimated delivery time: [X] to [Y] business days Expedited Shipping: Estimated delivery time: [X] business days Overnight Shipping: Estimated delivery time: [X] business day Shipping times are estimated and can vary due to external factors such as weather, customs processing, or other unforeseen delays.

4. Shipping Costs: Shipping costs are calculated at checkout based on your location, order size, and shipping method selected.

5. Tracking Your Order: Once your order has shipped, you will receive a tracking number via email or SMS. You can track the status of your order on our website or through the carrier’s website.

6. International Shipping: For international orders, please be aware of potential customs duties and taxes that may be charged upon arrival. These fees are the responsibility of the customer and are not included in the shipping cost.

7. Damaged or Lost Packages: If your order is damaged during shipping or goes missing, please contact us within [X] days of receiving the shipment. We will work with you to resolve the issue, which may include sending a replacement product or issuing a refund.

8. Returns and Exchanges: Due to the nature of our herbal products, we cannot accept returns or exchanges unless the item is damaged or defective. Please refer to our Return & Exchange Policy for more details.

9. Shipping Address: Please ensure that your shipping address is correct and complete. We are not responsible for packages shipped to incorrect addresses provided by customers.

10. Customer Support: If you have any questions or concerns about your shipment, please feel free to reach out to our customer support team at [email/phone number].